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FAQs

Everything you need to know about your KETISH order.

MY GOODIES

Where is my order?

The standard processing time for KETISH orders will be 2-3 days. You will receive your tracking information to the email provided at checkout. Please allow up to 48 hours for the provided tracking information to be updated.

Please note that we are doing our best to ensure the safety of our staff, distribution partners, front line workers, and our amazing clients, are at the very forefront. We ask for your patience and understanding during this time, for any delays that may occur throughout the process of receiving your order.

I haven’t received tracking info. Where can I find it?

Please allow 2-3 business days for the order to process. If you still have not received tracking information after 48 hours, please contact us at info@getketish.com

Can I change my order?


We are quick on our feet, so unfortunately, once your order is placed, we are unable to process any change requests. You are welcome to place a return once your order is received.

We always want to hear from you. If you have any questions, comments, concerns, or just want to say hi, drop us a line at info@getketish.com

SHIPPING

How do I track my order?

You will receive an email once your order is processed, including your order number, courier, and a trackable link. Please wait for up to 24-48 hours for tracking info to become available.

How long will it take to receive my order?

Delivery timings may vary depending on your delivery address.

  • UAE- 1-2 days
  • US: 5-7 days
  • Europe, Can, Aus: 3-5 days
  • Rest of the world: 5-7 days

Do you ship to my country?

Unfortunately, due to territory restrictions we can't deliver to the following countries: Afghanistan, Brazil, Egypt, Greece, Indonesia, Iran, Israel, Italy, Kazakhstan, Malaysia, Mexico, Pakistan, Peru, Qatar, Russia, Serbia, Spain, Syria, Thailand, Turkey, Turkmenistan.

RETURNS

Return Policy:

KETISH will gladly accept returns on unopened or lightly used orders placed within 30 days or receipt. We only accept returns for items purchased through www.getketish.com.

Please note that shipping fees are non-refundable.

How do I place a return?

We always hope you love your KETISH products, however we understand that sometimes things don’t work out. To return your order, please reach out to info@getketish.com with your order number and which products you’d like to return — and we’ll take it from there!

What should I do if I receive the wrong product?

Contact our Customer Service Team at info@getketish.com.

We got you.

PRODUCTS

WE ARE INSPIRED BY THE NEEDS & DESIRES OF THE WOMEN AROUND US.OUR INNATELY HYBRID FORMULAS ARE EXPERT APPROVED, AND DEVELOPED WITH HER WELLNESS, LIBERATION, AND PLEASURE IN MIND.

Where possible, we use responsibly and ethically sourced ingredients, sustainable materials, and formulate with the least amount of necessary ingredients. No filler, no fluff, only the good stuff.

We are considered vegan friendly, do not contain animal derived ingredients, and always cruelty free.